Returns & Refunds
Easy returns for damaged, defective or wrong products, and clear refund rules.
Order Cancellation
You can cancel an order from the Orders section of your account before it is shipped. Prepaid orders cancelled before shipping are refunded in full to the original payment method. Once an order has been shipped, it cannot be cancelled, but you can request a return after delivery if it is eligible.
Return Eligibility
You can request a return within 15 days of delivery if:
- The product is damaged or defective
- You received the wrong product, size or colour
- The product is very different from its description or images
- An item or part is missing from the package
The product must be unused, in its original condition, with all tags, packaging and accessories.
Non-Returnable Items
- Products that are used, washed, altered or damaged after delivery
- Opened or used beauty, personal care, health and hygiene products
- Products marked as non-returnable on the product page
- Items returned without original packaging, tags or accessories
How to Request a Return
To start, open your order in the Orders section, or email us with your order number and clear photos or a short video showing the issue. Please keep the original packaging until your request is approved.
Pickup & Quality Check
Once approved, we arrange a pickup through our courier partner where available. After the product reaches us, it is checked for condition. If it meets the return conditions, the refund is approved. If not, we will tell you the reason and the product may be sent back to you.
Refunds
| Payment Method | Refund Goes To |
|---|---|
| Prepaid (UPI, cards, net banking) | Your original payment method |
| Cash on Delivery | Your bank account or UPI ID (we will ask you to confirm the details) |
Shipping & COD Fees
If the return is because of our or the seller’s mistake (wrong, damaged, defective or missing item), the shipping charges you paid are refunded as well. In other cases, shipping charges and the COD fee are non-refundable.
Contact Us
For any return or refund question: