Your Privacy Matters
This policy explains what information Unishoppers collects, how we use it, and the choices you have.
Introduction
Welcome to Unishoppers (unishoppers.in), a multi-vendor online marketplace operated from Sangamner, Maharashtra, India. By using our website, creating an account, placing an order or registering as a seller, you agree to the practices described in this Privacy Policy.
Information We Collect
From customers
- Name, email address, mobile number and password (or OTP login)
- Delivery and billing addresses
- Order history, wishlist and cart activity
- Messages you send to our support team
From sellers
- Name, email, mobile number, store name and business address
- Verification details such as GST, PAN, Aadhaar and business proof
- Bank account details needed to pay out your earnings
Collected automatically
- IP address, browser and device type, pages visited and time spent
- Cookies and similar technologies (see Section 6)
How We Use Your Information
- To create and manage your account and verify your identity
- To process orders, payments, deliveries, returns and refunds
- To onboard sellers and pay out their earnings
- To send order updates, OTPs and important service messages
- To provide customer support and resolve disputes
- To prevent fraud, misuse and illegal listings
- To improve our website, products and shopping experience
- To send offers or marketing messages, only where permitted, with the option to opt out
- To comply with applicable laws, including tax and invoicing rules
Who We Share Information With
We do not sell your personal information. We share it only as needed to run the marketplace:
- Sellers: the details needed to fulfil your order, such as product, quantity and delivery details
- Shipping partners: your name, phone number and address, so your order can be delivered
- Payment gateway: information needed to process your payment securely
- Service providers: hosting, email, SMS/OTP, analytics and invoicing tools that help us operate the website
- Authorities: when required by law, court order or government request
Payments
Online payments are processed by a third-party payment gateway. Unishoppers does not store your full card number, CVV, UPI PIN or net banking credentials on its servers.
Cookies
We use cookies to keep you logged in, remember your cart, understand how visitors use our website and improve performance. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.
Data Security & Retention
We use reasonable technical and organisational measures, such as secure connections (HTTPS) and restricted access, to protect your information. No online system is completely secure, so we cannot guarantee absolute security.
We keep your information only as long as needed for the purposes above, or as required by law (for example, tax and accounting records).
Your Rights
Subject to applicable law, you may:
- Ask to access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your account and data, where we are not required to keep it
- Withdraw your consent or opt out of marketing messages at any time
To use any of these rights, contact us using the details in Section 11.
Children’s Privacy
Unishoppers is not meant for children under 18. We do not knowingly collect personal information from minors. If you believe a child has given us their information, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of Unishoppers after an update means you accept the revised policy.
Contact Us
For any privacy questions, requests or complaints, please contact us: